Customer support

You can reach us at [email protected]org or call us at (203) 322-3496 ext 371 with any questions.

1 King School Store
1.1 Who is the King School Store?

The King School Store, run by the Parents' Association, offers a variety of King School merchandise for children and adults including:

  • Specialty Items – Spirit items, coffee mugs, pens, pencils, canvas bags, stuffed animals, etc.
  • Athletic Wear – LS, MS and US Physical Education wear, including shorts, t-shirts, sweatpants, and sweatshirts
  • Logo Wear – Logo items including fleeces, pullovers, umbrellas, t-shirts, pajama pants, socks and wool hats

As a reminder, we ask that shoppers follow current guidelines as outlined on the King School website for on campus visits.  

We will also be offering discounted items that will be on sale on the back patio of the school store easily accessible through the store parking lot during store hours. 
 
If it is necessary for you to visit the store outside of the above SUG hours, please contact us directly via email at [email protected]org or call us at (203) 322-3496 ext 371.

Cash, MasterCard, Visa, Personal Checks, and King store gift cards are all welcome

 

 

1.2 What is the King School Store?

The King School Store, run by the Parents' Association, offers a variety of King School merchandise for children and adults including:

  • Specialty Items – Spirit items, coffee mugs, pens, pencils, canvas bags, stuffed animals, etc.
  • Athletic Wear – LS, MS and US Physical Education wear, including shorts, t-shirts, sweatpants, and sweatshirts
  • Logo Wear – Logo items including fleeces, pullovers, umbrellas, t-shirts, pajama pants, socks and wool hats

 

1.3 Where is the King School Store?

Location:   "The Little Red House" behind the Lower School playground

Directions: Enter campus from the South Entrance on Intervale Road East. Stay to the left, following the sign to the Lower School. Turn right into the first parking lot and look for the red building behind the white fence.

Please only park in the parking spots marked for the School Store. 

 

 

2 Dress code 2021/2022
2.1 Are we doing formal days during the 2021/2022 school year?
Yes, there will be formal days.  They will likely mirror formal days from two year's ago calendar. 
 
Kilts, ties, jackets etc. will be required.
 
To access formal day dates . . . Login to the Parent Portal or Student/Faculty Portal - got to School Calendar
 
2.2 Is Lands End the vendor for the jackets, sweaters, and skorts?
Lands End is our vendor and kilts - skorts - are only available through that vendor. 
                      https://www.landsend.com/          <SCHOOL<FIND YOUR SCHOOL
 
Everything else can be purchased from Lands End, but can also be purchased elsewhere.  For example, the khaki pants, daily skorts, sweaters, and polos (no large logos) can be purchased from The Children's Place, or Zara, or Tommy Hiliger, or Primary, or Target.  Anywhere you prefer.
 
2.3 Lower School - What should be worn Monday - Thursday?
Monday - Thursday, the LS should wear polos and Khaki pants, shorts (April-November), or khaki skorts.
 
All dress code is gender neutral.
 
2.4 Lower School - Will there be dress down Friday's?
 
King t-shirts and sweatshirts are allowed to be worn in the LS on Fridays.
 
2.5 Lower School - sweaters for formal days?
Sweater - Optional (Grades 1-3 only)
  • Navy crew or cardigan with or without King logo Sweater only for Grades 1-3: blazers may NOT be worn

Blazer (Grades 4-5 only)

  • Blazer is not required on hot days September- October and April-June (except for Moving Up Days)
 
2.6 Middle and Upper school - Jackets for formal?
Yes, navy jackets are worn on formal days by Grade 4th and higher.
 
All dress code is gender neutral.
 
2.7 Middle and Upper school - Is daily dress going to remain t-shirts and sweatshirts?
King branded t-shirts and sweatshirts are allowed in the MS and the US.  Available for purchase at the school store.
 
All dress code is gender neutral.
 
 
2.8 Are students allowed to wear anything for PE & Athletics or must it be King branded?
With most sports, the athletics department gives out practice jersey's to students.
 
They are not required to where king branded clothing everyday, but is is recommended that they have it and students wear it most days.
 


3 Online Order Pickup
3.1 How do I pickup my Online order?

If your order # is higher than 218 then you are able to pickup your online order outside the school store.  In your email confirmation you will recieve an access code for the box.

Please watch this informational video on how to pick up your online order.

Online Order Pickup Video

If you have any questions about your curbside pickup, or need to arrange a pickup outside of store hours please use the "My Account" link at the top of this email or contact us directly at [email protected] or call us at (203) 322-3496 ext 371.

As a reminder, we ask that shoppers follow current guidelines as outlined on the King School website for on campus visits.  

3.2 How do I get an access code to pickup my order?

In the email that confirms your order is ready for pickup you will see the confirmation code listed.

If you have any questions about your curbside pickup, or need to arrange a pickup outside of store hours please use the "My Account" link at the top of this email or contact us directly at [email protected] or call us at (203) 322-3496 ext 371.

As a reminder, we ask that shoppers follow current guidelines as outlined on the King School website for on campus visits.  

4 Curbside Contactless Pickup
4.1 How do I know when my order is ready for pickup?

Your order is ready for curbside pickup at the King School Store! ”

Once you receive an email saying your order is ready for curbside pickup please visit us for Contactless Pickup at the King School Store. If you have any questions about your curbside pickup, or need to arrange a pickup outside of store hours please use the "My Account" link at the top of this email or contact us directly at [email protected] or call us at (203) 322-3496 ext 371.

As a reminder, we ask that shoppers wear facemasks at ALL times, and observe social distancing.  We will be taking temperatures and collecting information for contact tracing, and we ask that you sanitize your hands prior to shopping.  

 

 

4.2 What hours is the school store open for pickup?

Hours:   NEW HOURS 

August 31 - September 29, 2020: Monday - Friday, 9:00 a.m. - 12:00 p.m. except Friday 9/11, 2:00 - 4:00 p.m. 

CLOSED on Wednesday 9/16 and  9/23 for deep cleaning and sanitizing.

 

If you are unable to do your pickup during normal business hours please contact us via email  at [email protected] or call us at (203) 322-3496 ext 371.  We will arrange another option that will work for you.

As a reminder, we ask that shoppers wear facemasks at ALL times, and observe social distancing.  We will be taking temperatures and collecting information for contact tracing, and we ask that you sanitize your hands prior to shopping.  

 

 

4.3 Where is the School Store Located?

Location:   "The Little Red House" behind the Lower School playground

Directions: Enter campus from the South Entrance on Intervale Road East. Stay to the left, following the sign to the Lower School. Turn right into the first parking lot and look for the red building behind the white fence.

Please only park in the parking spots marked for the School Store

 

 

5 Returns/Exchanges
5.1 What is the refund Policy?

Refund policy

The King school store can handle returns outside and in person during normal shopping hours.  There may be a long wait.  If you would like to return via curbside, contactless return please email [email protected].  We can arrange to do your return electronically by putting return on the original credit card you paid with.

The King School Store will be open for shopping, BY APPOINTMENT ONLY.  We will be permitting two shoppers into the store at a time,  allowing for 20 minutes of shopping time, and 10 minutes for store cleaning. As a reminder, we ask that shoppers wear facemasks at ALL times, and observe social distancing.  We will be taking temperatures and collecting information for contact tracing, and we ask that you sanitize your hands prior to shopping.  

For your convenience, we have created a Sign-up Genius for you to schedule your appointments: https://www.signupgenius.com/go/4090B4EABAC2DA5FC1-king

We're so convinced you'll absolutely love our products, that we're willing to offer a 30 day risk free money back guarantee. If you receive your order and are not satisfied for any reason you can return the product for a refund within 30 days of making a purchase.

As a reminder, we ask that shoppers where facemasks at ALL times, and observe social distancing.  We will be taking temperatures and collecting information for contact tracing, and we ask that you sanitize your hands prior to shopping.  

 

 

5.2 What about Sales or Clearance items?

Sale and clearance items

Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.

 

 

 

5.3 What hours is the school store open for refunds or exchanges?

SCHOOL STORE HOURS

The School Store, located in the "Little Red Building" next to the Lower School.  Parking in rear.

School Year Hours

August 31 - September 29, 2020:

Monday - Friday, 9:00 a.m. - 12:00 p.m, except Friday 9/11, 2:00 - 4:00 p.m.

 

CLOSED on Wednesday 9/16 and  9/23 for deep cleaning and sanitizing.

As a reminder, we ask that shoppers wear facemasks at ALL times, and observe social distancing.  We will be taking temperatures and collecting information for contact tracing, and we ask that you sanitize your hands prior to shopping.  

 

 

5.4 What if I can't make the store hours for a return/exchange?

We are happy to work with you to do everything online and setup an after hours curbside pickup. 

Please reach out to us at [email protected]org or call us at (203) 322-3496 ext 371 and we will do our best to accomodate your needs.

 

 

5.5 What if I would like to see the exchange options in person versus picking replacement items online?

We would love to see you in person!!  Please sign up for an appointment to visit our retail location to return your items purchased through our online store.

Our staff member will process your return or exchange for you.  For your convenience, we have created a Sign-up Genius for you to schedule your appointments: https://www.signupgenius.com/go/4090B4EABAC2DA5FC1-king

Please take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

 

 

5.6 Can we try the new items on to make sure they fit?
Please be aware that at this time, we unfortunately cannot allow items to be tried on in the store. And though we will be accepting exchanges and processing refunds, we will need to ensure that returned items are not immediately available for re-sale.  We will also be offering discounted items that will be on sale on the back patio of the school store easily accessible through the store parking lot during store hours. 
 
If it is necessary for you to visit the store outside of the above SUG hours, please contact us directly via email at [email protected]org or call us at (203) 322-3496 ext 371.
 
 
5.7 Who is the King School Store?

The King School Store, run by the Parents' Association, offers a variety of King School merchandise for children and adults including:

  • Specialty Items – Spirit items, coffee mugs, pens, pencils, canvas bags, stuffed animals, etc.
  • Athletic Wear – LS, MS and US Physical Education wear, including shorts, t-shirts, sweatpants, and sweatshirts
  • Logo Wear – Logo items including fleeces, pullovers, umbrellas, t-shirts, pajama pants, socks and wool hats

As a reminder, we ask that shoppers where facemasks at ALL times, and observe social distancing.  We will be taking temperatures and collecting information for contact tracing, and we ask that you sanitize your hands prior to shopping.  

 

 

5.8 Where is the School Store Located?

Location:   "The Little Red House" behind the Lower School playground

Directions: Enter campus from the South Entrance on Intervale Road East. Stay to the left, following the sign to the Lower School. Turn right into the first parking lot and look for the red building behind the white fence.

Please only park in the parking spots marked for the School Store. 

 

 

6 Can I buy a puppy at the School Store?
6.1 Who is Gracie and Hardy???

 

Both Gracie and Hardy are available for adoption to become part of your at home King family :) Absolutely you can buy a dog at the school store!!